T-Mobile Scam Shield

"Is T-Mobile Scam Shield working?"

T-Mobile Scam Shield is working normally

All systems are operational. T-Mobile Scam Shield is accessible and functioning properly.

Status Chart

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Timeline

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Service Status: All systems operational and responding normally

Performance Trend (24h): Service stability is degrading

Community Reports: No issues reported by users in the last 24 hours

Global Availability: Working normally worldwide

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Reporting chart

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Recent reports

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T-Mobile Scam Shield

Communication

4.5

217.4K+ reviews

Downloads: 10.0M+

Type: Free

Content Rating: Everyone

Developer: T-Mobile USA

About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.

App Screenshots

User Reviews from Store

Showing 8 of 43 reviews (Page 4 of 6)

Seth James

Oct 14, 2025

I have been receiving continuous calls from scams and finally can stop them after using this

L CB

Oct 14, 2025

this app doesn't block any scam calls if anything I'm receiving more and more like I've reported so many numbers now I've tried them all now and none of them are worth the down load they take.very unsatisfied Customer.

Dexter Helm

Oct 14, 2025

worked like it was supposed to!

Hazzel Eyes

Oct 14, 2025

I called T-Mobile because I was getting 8 to 15 unknown calls from telemarketers, advertising & scammers everyday or every other day or night and a T-Mobile Rep. activated scam shield on my phone around September 25th and I been getting just spam calls STILL!! Thie app is SUPER GLITCHY and no way to uninstall it from my phone. It can only be disabled or updates uninstalled but the app itself can not be removed I have TRIED!!!! 😭 T-Mobile needs to fix the app malfunctions! ASAP!!!!

Solar Flyer

Oct 13, 2025

Opens and then freezes. Blank screen and spinning wheel. No longer works as it did previously. uninstalled and reinstalled with the same issue.

Sherrie Johnson

Oct 13, 2025

it still has a lot of scammers and telemarketers getting through when I have them blocked

Lonald Long

Oct 12, 2025

Mind hasn't been working right in a few months I've installed it and everything 🤔

T-Mobile Scam Shield

Status Chart

Timeline

Reporting chart

Recent reports

T-Mobile Scam Shield

About this app

App Screenshots

User Reviews from Store

Seth James

L CB

Dexter Helm

Hazzel Eyes

Solar Flyer

Sherrie Johnson

Lonald Long

Tineimalo Vaitogi

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