Superloop

"Is Superloop working?"

Superloop is working normally

All systems are operational. Superloop is accessible and functioning properly.

Status Chart

This chart displays the hourly status data for over a 24-hour period

Now

24h ago

Operational

Partially working

Major outage

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Recovering

Timeline

A chronological log of system events, performance fluctuations, and user reports. Each entry is tagged with time, status, affected regions, and resolution details for comprehensive tracking and analysis.

Service Status: All systems operational and responding normally

Performance Trend (24h): Stable performance with no significant issues reported

Community Reports: No issues reported by users in the last 24 hours

Global Availability: Working normally worldwide

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Reporting chart

This graph shows problem reports in the last 24 hours compared to typical patterns. The dashed line shows historical baseline when available.

Recent reports

Every user report, from every country, visualized in real-time. Reports are displayed in descending chronological order (newest first) to ensure the most recent issues are immediately visible and no problem goes unnoticed.

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Superloop is a prominent Australian telecommunications company with a business model focused on providing a wide range of connectivity solutions to consumers, businesses, and wholesale clients. The company generates revenue from a diverse portfolio of services, including residential internet, business networking, and wholesale data. Its core compet... Superloop is a prominent Australian telecommunications company with a business model focused on providing a wide range of connectivity solutions to consumers, businesses, and wholesale clients. The company generates revenue from a diverse portfolio of services, including residential internet, business networking, and wholesale data. Its core competitive advantage lies in its extensive network infrastructure, which includes a mix of owned fiber optic cables, subsea cables, and connections to the National Broadband Network (NBN). This infrastructure allows Superloop to offer high-speed, low-latency services that it can control and optimize, setting it apart from many competitors who are reliant solely on the NBN. The company was founded in 2014 by Bevan Slattery, a well-known Australian entrepreneur in the telecommunications industry. Superloop's early strategy was to build a carrier-grade network to serve wholesale and enterprise customers, and it later expanded into the residential market. Over its history, the company has grown significantly through a series of key acquisitions, including the purchase of Exetel in 2021, which provided a large consumer subscriber base, and VostroNet in 2022, which strengthened its position in the Fibre-to-the-Premises (FTTP) market for multi-dwelling units. These strategic acquisitions have been crucial to its growth and market share gains. Superloop's services are segmented to target different customer needs. For consumers, it offers a variety of NBN plans and prepaid mobile services, with a strong emphasis on speed and value. The company's "Super Benefits" and "My Speed Boost" features, which allow customers to temporarily increase their internet speed, are popular selling points. In the business segment, Superloop provides tailored solutions such as dark fibre, managed internet, and cybersecurity services for small businesses and large enterprises. The company also plays a significant role in the wholesale market, acting as a "carrier's carrier" by providing network infrastructure and services to other internet service providers (ISPs). This dual-market strategy of serving both retail and wholesale customers is a key component of its financial success and market reach. In recent years, Superloop has made a successful return to profitability, driven by strong growth in its consumer and wholesale segments and a focus on cost leadership. Its brand identity is that of a modern, "tech-first" challenger telco that aims to make the internet experience "super" for its customers. By leveraging its owned infrastructure and a strategy of disciplined acquisitions, Superloop has established itself as a major competitor in the Australian telecommunications market, challenging the dominance of larger, more traditional players. The company's ongoing investment in its network and digital platforms is central to its long-term strategy of continuing to expand its market share and profitability.

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