Warning: file_put_contents(/var/www/thisisdown.com/public_html/logs/breadcrumb_debug.log): Failed to open stream: No such file or directory in /home/thisisdown.com/public_html/templates/breadcrumbs.php on line 185
Warning: file_put_contents(/var/www/thisisdown.com/public_html/logs/breadcrumb_debug.log): Failed to open stream: No such file or directory in /home/thisisdown.com/public_html/templates/breadcrumbs.php on line 192
Warning: file_put_contents(/var/www/thisisdown.com/public_html/logs/breadcrumb_debug.log): Failed to open stream: No such file or directory in /home/thisisdown.com/public_html/templates/breadcrumbs.php on line 192
Warning: file_put_contents(/var/www/thisisdown.com/public_html/logs/breadcrumb_debug.log): Failed to open stream: No such file or directory in /home/thisisdown.com/public_html/templates/breadcrumbs.php on line 192
Warning: file_put_contents(/var/www/thisisdown.com/public_html/logs/breadcrumb_debug.log): Failed to open stream: No such file or directory in /home/thisisdown.com/public_html/templates/breadcrumbs.php on line 192
Warning: file_put_contents(/var/www/thisisdown.com/public_html/logs/breadcrumb_debug.log): Failed to open stream: No such file or directory in /home/thisisdown.com/public_html/templates/breadcrumbs.php on line 198
myPhonak
"Is myPhonak working?"
myPhonak is working normally
All systems are operational. myPhonak is accessible and functioning properly.
Status Chart
This chart displays the hourly status data for over a 24-hour period
Now
24h ago
Operational
Partially working
Major outage
Not working
Recovering
Timeline
A chronological log of system events, performance fluctuations, and user reports. Each entry is tagged with time, status, affected regions, and resolution details for comprehensive tracking and analysis.
Service Status: All systems operational and responding normally
Performance Trend (24h): Service stability is degrading
Community Reports: No issues reported by users in the last 24 hours
Global Availability: Working normally worldwide
What issues are you experiencing?
Please choose the type of issue you're having with the Android app.
Reporting chart
This graph shows problem reports in the last 24 hours compared to typical patterns. The dashed line shows historical baseline when available.
Loading...
Vote statistics being updated...
No votes in the last 24 hours
Chart will appear when users start reporting
Recent reports
Every user report, from every country, visualized in real-time. Reports are displayed in descending chronological order (newest first) to ensure the most recent issues are immediately visible and no problem goes unnoticed.
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.
The Remote Control enables you to ...
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Virto™ I (Infinio)
Phonak Audéo™ I (Infinio)
Phonak CROS™ I (Infinio)
Phonak Sky™ L (Lumity)
Phonak Naída™ L (Lumity)
Phonak Terra™+
Phonak CROS™ L (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak Audéo Life™ (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
App Screenshots
User Reviews from Store
Showing 2 of 10 reviews
(Page 2 of 2)
F
Frank Eaton
Oct 25, 2025
the app will not connect. it used to work very well but has suddenly stopped connecting. reinstalled the app, reset the Bluetooth pairing, and the app worked well for four days, but as of yesterday I will not pair again. very disappointing.
Comments & Discussion
0 Comments
Be the first to comment on myPhonak status
Share your experience with the community