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Smart Tutor for SAMSUNG Mobile
"Is Smart Tutor for SAMSUNG Mobile working?"
Smart Tutor for SAMSUNG Mobile is working normally
All systems are operational. Smart Tutor for SAMSUNG Mobile is accessible and functioning properly.
Status Chart
This chart displays the hourly status data for over a 24-hour period
Now
24h ago
Operational
Partially working
Major outage
Not working
Recovering
Timeline
A chronological log of system events, performance fluctuations, and user reports. Each entry is tagged with time, status, affected regions, and resolution details for comprehensive tracking and analysis.
Service Status: All systems operational and responding normally
Performance Trend (24h): Service stability is degrading
Community Reports: No issues reported by users in the last 24 hours
Global Availability: Working normally worldwide
What issues are you experiencing?
Please choose the type of issue you're having with the Android app.
Reporting chart
This graph shows problem reports in the last 24 hours compared to typical patterns. The dashed line shows historical baseline when available.
Loading...
Vote statistics being updated...
No votes in the last 24 hours
Chart will appear when users start reporting
Recent reports
Every user report, from every country, visualized in real-time. Reports are displayed in descending chronological order (newest first) to ensure the most recent issues are immediately visible and no problem goes unnoticed.
Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.
Diagnoses can be requested for the following:
• Menu and feature inquiries
• New features advice
...
Description
Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.
Diagnoses can be requested for the following:
• Menu and feature inquiries
• New features advice
• Display settings and errors
• S/W upgrade and app update-related inquiries
• Device status diagnosis
How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.
Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock
Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
App Screenshots
User Reviews from Store
Showing 8 of 20 reviews
(Page 1 of 3)
J
Jerry Jones
Nov 7, 2025
Great and patient tech! Would be happy to use him again.
D
Donna Martins
Nov 7, 2025
Pauline was outstanding clear communication directions problem shooting stayed with me for over an hour.Never gave up!Restored such faith in Samsung.Best tech support I have experienced. Cheerful attitude never indicated this was hopeless.Experienced knowledge and skills set was exciting excellent above and beyond.As a senior I was so impressed how well she worked me through screens and steps.Yeah Pauline YOU'RE THE BEST AND A STAR.I have hated this phone.Pauline made me happy.
A
Andrea I De Salvo
Nov 6, 2025
Good experience the person helped me!!!
V
VJ Odom
Nov 6, 2025
excellent
P
Pat Paterna
Nov 5, 2025
Dianna was EXCELLENT very professionally polite and through
B
BENEDICTO
Nov 5, 2025
prompt service, service beyond reproach highly recommended thank you.
T
TONY CARRUBBA
Nov 5, 2025
Jocelyn was above and beyond the Call of Duty she fixed my problem I had a virus she said don't touch it she deleted it went through my whole phone it was absolutely great Jocelyn I don't know what you're paying for but it's not enough
G
Gwen Vaughn
Nov 5, 2025
maria was very helpful and patient. won't get excited but my application (bitmoji) seems to be working.
Comments & Discussion
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Comments & Discussion
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