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Protection 360™
"Is Protection 360™ working?"
Protection 360™ is working normally
All systems are operational. Protection 360™ is accessible and functioning properly.
Status Chart
This chart displays the hourly status data for over a 24-hour period
Now
24h ago
Operational
Partially working
Major outage
Not working
Recovering
Timeline
A chronological log of system events, performance fluctuations, and user reports. Each entry is tagged with time, status, affected regions, and resolution details for comprehensive tracking and analysis.
Service Status: All systems operational and responding normally
Performance Trend (24h): Service stability is degrading
Community Reports: No issues reported by users in the last 24 hours
Global Availability: Working normally worldwide
What issues are you experiencing?
Please choose the type of issue you're having with the Android app.
Reporting chart
This graph shows problem reports in the last 24 hours compared to typical patterns. The dashed line shows historical baseline when available.
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Vote statistics being updated...
No votes in the last 24 hours
Chart will appear when users start reporting
Recent reports
Every user report, from every country, visualized in real-time. Reports are displayed in descending chronological order (newest first) to ensure the most recent issues are immediately visible and no problem goes unnoticed.
Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:
• Access Live Tec...
Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
App Screenshots
User Reviews from Store
Showing 8 of 24 reviews
(Page 1 of 3)
B
Brian Bowser
Oct 25, 2025
fantastic, great, thanks
D
Damian Bishop
Oct 24, 2025
this app is trash I keep trying to get a replacement phone I put in my address, and they send it to wherever they feel like I've been scammed out of 210 dollars after 2 claims being sent somewhere I didn't say
R
rich tolley
Oct 23, 2025
quick and easy claim process
C
Candace Luccioni
Oct 21, 2025
Will let you know after I have used it GG or awhile.
C
Charles Martin
Oct 20, 2025
I am rarely able to use the app for anything without long buffering times,missing information, incorrect information, and no real access to help
P
Peter Tousignant
Oct 19, 2025
I try to file claim and I keep getting error codes and no way around them. they switched everything over to ai and no option to connect to agent. corporations are getting so cheap by switching everything to ai and layoff all the humans yet our bills only get more expensive.
P
Phyllis Burrell
Oct 19, 2025
Horrid experience it tppk almost a m9nth to replace my device with no cocessions. T-mobile service is lousy all the way around. in store on the phone and email. Even the CEO dud not responde to my complaint. I spoke with at least 10 customer NO-CARE reps, supervisors, managers, So called elevated managers. I had 1 out of 10 that actually tried to help. I was out right lied to on serveral calls. hung up on and trabsferred with out notice from Assurant to T-Mobile.Customers get no care.
S
Susan Massey
Oct 16, 2025
I was directed here from the T-Mobile 360 screen directly, and nowhere does it show there is a charge for it. Now I don't know how to get rid of it.
Comments & Discussion
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