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Protection 360™
"Is Protection 360™ working?"
Protection 360™ is working normally
All systems are operational. Protection 360™ is accessible and functioning properly.
Status Chart
This chart displays the hourly status data for over a 24-hour period
Now
24h ago
Operational
Partially working
Major outage
Not working
Recovering
Timeline
A chronological log of system events, performance fluctuations, and user reports. Each entry is tagged with time, status, affected regions, and resolution details for comprehensive tracking and analysis.
Service Status: All systems operational and responding normally
Performance Trend (24h): Service stability is degrading
Community Reports: No issues reported by users in the last 24 hours
Global Availability: Working normally worldwide
What issues are you experiencing?
Please choose the type of issue you're having with the Android app.
Reporting chart
This graph shows problem reports in the last 24 hours compared to typical patterns. The dashed line shows historical baseline when available.
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Vote statistics being updated...
No votes in the last 24 hours
Chart will appear when users start reporting
Recent reports
Every user report, from every country, visualized in real-time. Reports are displayed in descending chronological order (newest first) to ensure the most recent issues are immediately visible and no problem goes unnoticed.
Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:
• Access Live Tec...
Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
App Screenshots
User Reviews from Store
Showing 8 of 24 reviews
(Page 3 of 3)
R
Raul Castro
Oct 12, 2025
scam, just took my money to then decline the service
M
M. Butterfly
Oct 12, 2025
The app doesn't work well. I still get notifications from spam. I still get spam phone calls.
J
Judi Smith
Oct 9, 2025
I hate ALL ADVERTISEMENTS!!!
M
Mark Lyon
Oct 9, 2025
good support anytime day or night
A
Alexa Sears
Oct 9, 2025
Back button interrupted my application and I couldn't get back in.
Z
Zayed Alraayani
Oct 8, 2025
excellent
L
Lisa joey Ordonez
Oct 7, 2025
terrible service. I updated my shipping address and it reversed to my old address on the approval page. Reps are useless
J
Josh Hulsey
Oct 6, 2025
Update: After a few days of working and finally getting time to myself I get to looking at the camera lenses out of curiosity and admiration for the design and notice white dust particles inside the camera lenses. I cleaned the lenses with a microfiber cloth so the lenses on the outside are perfectly spotless except on the inside there are white dust particles in various places. This is unacceptable and shows very bad quality control issues in their repair rooms. I gave 5 stars but now 0.
Comments & Discussion
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